Q: What is spam?
A: Spam is a term loosely used to describe any piece of e-mail that is unsolicited, unwanted, and/or unexpected. The content of the e-mail usually involves a commercial solicitation, offensive/annoying/nuisance content, or multiple mailings of the same message.

Q: How can I get the spam and virus filtering for my e-mail account?
A: All Geetel customers have been given spam and virus filtering by default. We've sent an e-mail to all our customers informing them of this new service. So, you are already being protected.

Q: What if I do not want the spam filtering.
A: Geetel realizes that not all of our customers will want spam filtering. If you do not wish to have spam filtering simply e-mail us at office@geetel.net and we will disable the filtering for your account.

Q: What happens if an e-mail is sent to me and is "caught" by the spam filter by mistake?
A: If you believe that this is the case, you can use the Geetel WebMail interface to retrieve it. Click here for instructions on retrieving wanted messages.

Q: How long will the spam messages be available for retrieval?
A: Spam will be left on the Geetel mail server for 21 days. After that time, the messages will be automatically deleted by Geetel.

Q: Will this stop all spam?
A: We would like to say yes to this question. However, there is no way to be certain that all spam will be stopped. In testing the spam filtering system we were able to stop close to 85 percent of spam.